MoxPower Refund, Cancellation & Returns Policy
Effective Date: June 3, 2025
At MoxPower, we are committed to ensuring a seamless shopping experience. This policy outlines the terms under which cancellations, returns, and refunds are processed on www.moxpower.in.
📦 1. Returns Policy
🔁 Return Window & Eligibility
We offer a 7-day return window for eligible products. Returns are accepted under the following conditions:
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The product is damaged, defective, or not as described.
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The product is missing parts/accessories/manuals.
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The product is incomplete or different from what was ordered.
❌ Non-Returnable Items
Certain items are not eligible for return:
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Products marked as “Non-Returnable” on the product page.
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Items that are used, installed, or damaged post-delivery.
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Personal care, health, or hygiene products once opened.
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Customized or personalized items.
🔄 Return Process
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Initiate Return: Contact us at support@moxpower.in within 7 days of delivery, providing your Order ID and reason for return. Attach photos or videos if applicable.
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Verification: Our team will verify the request and guide you through the next steps.
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Pickup/Return: We will schedule a pickup or provide instructions for returning the product.
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Inspection: Upon receiving the product, we will inspect it to ensure it meets the return criteria.
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Resolution: Based on the inspection, we will process a refund, replacement, or exchange as applicable.
💰 2. Refund Policy
💳 Refund Modes & Timelines
| Payment Method | Refund Method | Timeline |
|---|---|---|
| Credit/Debit Card | Original Source | 5–7 Business Days |
| UPI/Net Banking | Original Source | 3–5 Business Days |
| Cash on Delivery | Bank Transfer | 7–10 Business Days |
Note: Shipping and handling charges (if any) are non-refundable.
❌ 3. Cancellation Policy
🕒 Before Shipment
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Orders can be canceled before they are shipped.
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To cancel, go to your account’s Order section or contact us at support@moxpower.in with your Order ID.
🚚 After Shipment
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Once shipped, orders cannot be canceled.
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You may opt for a return or refund after delivery, depending on the item category and condition.
📍 Contact Us
For any issues related to cancellations, returns, or refunds, reach out to:
MoxPower Support
🏠 Block APocket 00 H no. 507 avantika market sec 2. 110085 near aggRWAL SWEETS
📧 Email: support@moxpower.in
📞 Phone: 92135 30461
We reserve the right to update this policy at any time. Please refer to this page periodically for the latest information.